In the case of a customer bringing an item bought at Golden Hare back, the following policy will come into place.
Unwanted goods must be returned in a fully re-saleable condition
W e will only take items back that:
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by Golden Hare. Items lost in transit will not be treated as returned.
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. W e will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.
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